The 6 skills sets of de-escalation

De-escalation is a set of interaction and communication skills used to decrease agitation or aggression and prevent a person from acting violently.

There are numerous de-escalation skills and numerous ways to classify them. I classify them into these key 6 skills sets:

• Situational awareness
• Managing space
• Non-verbal communication
• Empathic communication
• Communication for influence
• Self-management

These are important skill setss for any one interacting with the public. When responding to a person in  behavioral crisis they are critical for the safety of all involved.These are the classification used in subsequent posts.